Delivery Information

Orders placed before 3pm Monday-Friday or 1pm Saturdays are dispatched the same day subject to stock availability, security and payment checks. Please ensure the telephone number you provide is correct as we will use this to contact you if there's an issue with your order and updates on the status of your order. All packages are sent via Tracked 24 Royal Mail. Usually your order will arrive with you 1-2 days after it has left our premises. We have found that the majority of our orders sent using Tracked 24 Royal Mail usually arrive the next day if your address is within the mainland UK. If you have an urgent need to receive your order sooner please use our express delivery option (Special Next Day Delivery).

DELIVERY AND CLICK & COLLECT OPTIONS:

Click & Collect - We offer a local click & collect service from our store in St. Ives only.

Order your items online, choose Click & Collect - St. Ives at the checkout and pay for your items.

Then, make your way down to our St Ives store to collect: Monday-Saturday 10am-5:30pm, excluding bank holidays.

Vapertrails.uk - 19c East Street, St Ives, Cambridgeshire, PE27 5PD | 01480 700016

We aim to have all Click & Collect orders ready within 30 minutes of you placing your order.

Royal Mail 24 Tracked £4

Royal Mail Special Delivery before 1pm £7

Free Royal Mail 24 Tracked with orders over £40

Standard Delivery

You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.

You must take good care of the items while they’re in your possession; they must be returned to us in a resalable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

Please note that refunds can be expected to be processed between 3-5 working days after you have cancelled your order and we have received the goods back..

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids as this would constitute a health and safety risk due to hygiene purposes.

Please note: Any sealed and unsealed items must be returned within 28 days of purchase.

General Enquiries

Email: info@vapertrails.uk

Contact/Find Us:

19c East Street, Saint Ives, Cambridgeshire, PE27 5PD
Tel: 01480 700016
Email: stives@vapertrails.uk